Trainer-led course · Business & Management
Negotiation Skills
Learn win-win skills for business-to-business negotiations.
- Delivery
- In person at your premises, or live online
- Length
- One day
- Group size
- 6 or more delegates
- Before the course
- A pre-course questionnaire for every delegate
Who it's for
Who should attend.
Ideally suited to all who transact business face to face with customers, suppliers and internal colleagues: for example account managers, client relationship managers, sales staff and complaint handlers, amongst others.
Content summary
What the course covers.
- Styles & types of negotiations
- The process of negotiating
- Constructive communication
- Conflict resolution
- Active listening
- Positions & outcomes
- Assertive behaviour & hard bargaining
- Winning outcomes
This workshop includes syndicate activities and role-play, where delegates learn negotiating traits, including the balancing of power, in practical simulated situations. By learning to understand themselves, attendees will vastly improve outcomes in future workplace negotiations.
Outcomes
What delegates take away.
As well as appreciating the psychology underpinning contractual negotiations, delegates will understand far more about themselves and their own negotiating traits by the end of this one-day course. Skills developed include evaluation, communication, listening, conflict resolution and how to prepare for an effective negotiation.
The interactive method of learning includes role-play and simulated negotiations.
Excellent presentation and really enjoyed the roleplay.
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