Trainer-led course · Receivables Financing
Handling Difficult Situations
Everyone has those difficult clients. This course will help staff deal with the daily pressure of their invoice financing clients, whilst maximising income streams.
- Delivery
- In person at your premises, or live online
- Length
- One day
- Group size
- 6 or more delegates
- Before the course
- A pre-course questionnaire for every delegate
Who it's for
Who should attend.
This course is appropriate for all customer-facing staff, and is specifically tailored to the invoice financing industry. The client relationship team, including relationship managers, account executives and client managers, would all benefit from this one-day course, as would all staff dealing with the daily pressure of maximising funding for their invoice financing clients whilst maintaining security and maximising income streams.
Content summary
What the course covers.
- Dealing professionally with difficult client situations
- Effective negotiation techniques
- Complaint handling
- Managing confrontation
- Understanding own & others’ behavioural styles
- Effective communication skills
- Confident telephone skills
- Time management to avoid procrastination
- Developing trusting relationships with clients
- Best practice for client visits
- Delivering bad news
- Managing clients away
Outcomes
What delegates take away.
- Confidence to deal with all tricky situations
- Recognise & manage their own behavioural style
- Develop skills to dissipate confrontational behaviour
- Learn best practice for handling client visits effectively
- Productivity increase by effective time management
- Effortless negotiation tactics
- Longer client life from enhanced client relationships
- Increased fee revenue from more effective negotiation techniques
- Employees will be able to recognise a genuine complaint & handle it smoothly or escalate it
- Risk will reduce as staff are able to respond to reduced funding levels & manage clients away more effectively
The workshop was inspiring and I can’t wait to practise the skills!
More in Receivables Financing
All receivables financing coursesPrinciples of Receivables Financing: Introductory
An introductory course on the principles of invoice financing, covering a range of products in our dynamically developing industry.
Principles of Receivables Financing: Advanced
An advanced course on the principles of invoice financing, covering the full range of products in our dynamically developing industry.
Client Relationship Management
Professionally trained client managers are pivotal to client longevity and the maintenance of income streams, whilst minimising client loss.
Book Handling Difficult Situations for your team.
In person at your premises or live online, for groups of 6 or more.