Trainer-led course · Finance, Legal & Risk
Effective Credit Control
Outstanding receivables drain financial resources: learn effective credit control to minimise the risk and cost of working capital.
- Delivery
- In person at your premises, or live online
- Length
- One day or Two days
- Group size
- 6 or more delegates
- Before the course
- A pre-course questionnaire for every delegate
Who it's for
Who should attend.
This course can be tailored either for credit controllers in the invoice financing industry (two-day course), or for credit controllers in any business sector (one-day course).
It is suitable for those new to credit control, and for those who wish to further develop their existing skills and learn more about the legal process.
Content summary
What the course covers.
- Dunning process & cycle
- Credit periods in different business sectors
- Maximising your impact
- Telephone chasing
- Using email effectively
- Handling objections efficiently
- Litigation against debtors
- Practical group exercises for skill development in credit control
The course gives attendees an opportunity to develop their effectiveness in chasing trade debts. In addition to focusing on practical skills, they will learn about trade credit periods in different industrial sectors, alternative dunning methods and the litigation process.
Outcomes
What delegates take away.
At the end of the course delegates will have had the opportunity, through practical group exercises, to hone their credit control skills. In particular, objection handling and email and telephone dunning methods will be learned. Delegates from the invoice financing industry will additionally learn how to spot fraud, and why credit control is a pivotal role in the invoice financier’s security.
The practical nature of the learning requires delegates to be prepared to take part in group exercises.
An engaging and fun workshop!
Effective Credit Control
The same ground as short online courses, case scenarios and refreshers, for everyone in the team.
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Book Effective Credit Control for your team.
In person at your premises or live online, for groups of 6 or more.