Effective Credit Control

Outstanding receivables drain financial resources - learn effective credit control to minimise risk & cost of working capital.
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Who is this course appropriate for?

This Course can be tailored to either Credit Controllers in the Invoice Financing Industry (two day course), or Credit Controllers in any business sector (one day course).

It is suitable for those new to credit control and for those who wish to further develop their existing skills and to learn more about the legal process.

Content Summary

  • Dunning process & cycle
  • Credit periods in different business sectors
  • Maximising your impact
  • Telephone chasing
  • Using email effectively
  • Handling objections efficiently
  • Litigation against debtors
  • Practical group exercises for skill development in credit control

The course gives attendees an opportunity to develop their effectiveness in chasing trade debts. In addition to focusing on practical skills, they will learn about trade credit periods in different industrial sectors, alternative dunning methods and the litigation process.

Delegate Development Outcomes

At the end of the course delegates will have had the opportunity via practical group exercises to hone their credit control skills. In particular objection handling and using email and telephone dunning methods will be learned. Delegates from the invoice financing industry will additionally learn how to spot fraud and the reasons why credit control is a pivotal role in the invoice financier’s security.

Delegates receive a full colour training manual as an aide-mémoire for their future professional development. The practical nature of the learning requires students to be prepared to undertake group exercises.

An engaging and fun workshop!

Related Courses

Fraud & Risk Mitigation

Course Length: 1 day

Principles of Receivables Financing - Introductory

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Handling Difficult Situations

Course Length: 1 day


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