Negotiation Skills

Learn win-win skills for business-to-business negotiations
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Who is this course appropriate for?

Ideally suited to all who transact business face-to-face with customers, suppliers and internal colleagues, for example Account Managers, Client Relationship Managers, Sales staff and Complaint Handlers amongst others.

Content Summary

  • Styles & types of negotiations
  • The process of negotiating
  • Constructive communication
  • Conflict resolution
  • Active listening
  • Positions & outcomes
  • Asserting behaviour & hard bargaining
  • Winning outcomes

This workshop includes syndicate activities and role-play where delegates learn negotiating traits, including the balancing of power in practical simulated situations. By learning to understand themselves attendees will vastly improve outcomes in future workplace negotiations.

Delegate Development Outcomes

As well as appreciating the psychology underpinning contractual negotiations, delegates will understand far more about themselves and their own negotiating traits by the end of this one day course. Skills developed include evaluation, communication, listening, conflict resolution and how to prepare for an effective negotiation.

Delegates receive a training manual detailing all of the important negotiating tips and techniques learnt during the course. The interactive method of learning includes role-play and simulated negotiations.

Excellent presentation and really enjoyed the roleplay. Neil

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